Quickreply Page - Issue with Template Creation – Incident details

All systems operational

Issue with Template Creation

Resolved
Partial outage
Started about 4 years agoLasted 3 days

Affected

QuickReply.ai

Partial outage from 10:33 AM to 2:12 PM

Template Management

Partial outage from 10:33 AM to 2:12 PM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Update
    UTC
    Update

    Our Meta's Business Solution Provider have applied some temporary changes in how they interact with Meta's infrastructure to provide an interim solution to template creation issue. New templates can now be submitted. A complete fix is expected soon.

  • Investigating
    UTC
    Investigating

    Our Meta's Business Solution Partner is having an ongoing issue with the Template Creation Process. Their engineering team is working with Meta's engineer to investigate and fix the issue. Until the issue is fixed, some of the accounts might not be able to apply for new templates. We'll update you as soon as we get a response from Meta. Kindly subscribe to this page by clicking on the "Subscribe" button on top & putting in your email address to get timely notifications on such issues.