Quickreply Page - Some disruptions to template manager / template API – Incident details

All systems operational

Some disruptions to template manager / template API

Resolved
Partial outage
Started over 4 years agoLasted 115 hours 7 minutes

Affected

QuickReply.ai

Partial outage from 11:14 AM to 6:21 AM

Template Management

Partial outage from 11:14 AM to 6:21 AM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are receiving reports that Users are receiving error responses when trying to create Media Templates. ``` \"message\":\"HSM Template creation failed\", \"type\":\"OAuthException\", \"code\":200002, \"errordata\":\"UserKarmaFilter \", \"errorsubcode\":2388109, \"istransient\":false, \"errorusertitle\":\"Message Cannot Be Submitted\", \"erroruser_msg\":\"This message template cannot be created.\", ``` This error response is coming directly from Meta servers. We have an open case with Meta Direct Support. We are waiting for their feedback about the issue.