Quickreply Page - Some disruptions to WhatsApp API – Incident details

All systems operational

Some disruptions to WhatsApp API

Resolved
Major outage
Started over 3 years agoLasted about 4 hours

Affected

QuickReply.ai

Major outage from 11:03 AM to 2:50 PM

WhatsApp Bot

Major outage from 11:03 AM to 2:50 PM

Drip Campaigns

Major outage from 11:03 AM to 2:50 PM

Template Management

Major outage from 11:03 AM to 2:50 PM

Updates
  • Resolved
    UTC
    Resolved

    The WhatsApp API was restored on April 11, 2023, at 6:08 PM and we have tested that the messages are working fine now. ✅

  • Investigating
    UTC
    Investigating

    One of our WhatsApp API partners (360Dialog) is facing an issue that is impacting our WhatsApp API. Their engineering team is currently investigating it and we'll update you as soon as possible. When attempting to send messages, you will get the error: 500 Internal Server Error