tag:quickreply.instatus.com,2005:/history Quickreply Page Status - Incident history 2026-06-12T13:40:00.000+00:00 Quickreply Page tag:quickreply.instatus.com,2005:Incident/cmqb0d3sy0cfnqre2jt1451lo 2026-06-12T13:40:00.000+00:00 2026-06-12T13:40:00.000+00:00 WhatsApp Messaging Failure at Meta's End Type: Incident

Duration: 3 hours and 58 minutes

Affected Components: Template Management, WhatsApp Bot, Drip Campaigns, Broadcasts

Jun 12, 13:40:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 12, 13:42:55 GMT+0
Identified - Meta APIs for WhatsApp are experiencing major downtime. We are in touch with Meta team to seek more clarity..

Jun 12, 15:17:01 GMT+0
Identified - Meta Engineers have confirmed they are currently experiencing high disruptions impacting the WhatsApp Cloud API. Meta engineering teams are investigating the issue. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates..

Jun 12, 17:11:35 GMT+0
Identified - We have observed a decrease in the number of errors. We are continuing to monitor the situation and are still awaiting a full fix from the Meta Engineering team. We will provide another update as soon as additional information is available from Meta. Please refer to [Meta Status Page](https://metastatus.com/whatsapp-business-api) and subscribe for updates..

Jun 12, 17:37:04 GMT+0
Monitoring - Meta has implemented the fix.

Jun 12, 17:37:45 GMT+0
Resolved - This incident has been resolved by Meta. See the full update here on [Meta Status Page.](https://metastatus.com/whatsapp-business-api) .

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww016gm0p62jdrc787 2025-08-29T13:15:00.000+00:00 2025-08-29T14:17:33.606+00:00 Partial Platform Outage Type: Incident

Affected Components: Template Management, AI Builder, WhatsApp Bot, Broadcasts, Drip Campaigns, Admin Dashboard

Aug 29, 14:17:33 GMT+0
Resolved - The incident has been resolved.

Aug 29, 13:15:00 GMT+0
Investigating - We are currently experiencing a partial outage on the platform. Impacted Services: - Conversation Dashboard - Messaging - Login Current Status: This has been reported as SEV-1 (Critical). The engineering team is actively investigating the root cause and working to restore services at the earliest. Further updates will follow every 30 minutes..

Aug 29, 13:34:00 GMT+0
Investigating - All services have been restored. However, we will continue to monitor the service until there are no signs of regression. Thanks a ton for your patience..

Aug 29, 13:26:50 GMT+0
Investigating - All services have been restored and are operating normally. The engineering team will continue to closely monitor system performance to ensure stability..

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww016em0p6bb1wc57c 2025-04-29T12:12:00.000+00:00 2025-04-29T12:45:00.000+00:00 Disruption to some client accounts. Type: Incident

Duration: 33 minutes

Affected Components: Analytics, Template Management, WhatsApp Bot, Broadcasts, Drip Campaigns, AI Builder

Apr 29, 12:45:00 GMT+0
Resolved - This incident has been resolved..

Apr 29, 12:12:00 GMT+0
Investigating - We wanted to inform you about a recent service disruption that may have impacted your WhatsApp messaging operations. \----------------- What Happened: ----------------- Due to an unexpected removal of our application from Meta’s platform, we are currently experiencing issues with: \- Message Status Reports – delivery and read receipts may not be tracked properly. \- Incoming Messages – responses from customers may not be received as expected. \- Template Messages – automated template-based messages are currently not being delivered. \-------------------- Why This Occurred: -------------------- This issue originated due to some platform-side change at Meta. Our app was removed without prior notice, which has disrupted the services we rely on for message tracking, automation, and incoming responses. On contacting Meta's support, they immediately restored the app. But it led to all access tokens becoming invalid and caused disruption to messaging. We are still in talks with Meta on what caused the removal. \-------------------- What We're Doing: -------------------- \- We have restored the app, but now every WABA needs to be reactivated again to refresh the access tokens. \- For the clients where we have Meta Business Manager access, we are refreshing tokens on our end. \-------------------- What You Can Do: -------------------- For those clients where we do not have the access, please reconnect your WhatsApp Business Account or reach out to us at help@quickreply.ai and we’ll guide you through the recovery process. We sincerely apologize for the inconvenience and appreciate your patience and understanding. We’ll keep you posted with updates as we resolve the issue. Warm regards, Team QuickReply.ai.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww016bm0p6ciude6dw 2025-04-27T08:49:00.000+00:00 2025-04-27T08:49:00.000+00:00 Partial Slowness in Messaging Delivery Type: Incident

Affected Components: AI Builder, WhatsApp Bot, Broadcasts, Drip Campaigns

Apr 27, 08:49:00 GMT+0
Investigating - We are experiencing partial slowness in message deliverability on the platform. This is due to an issue with the Partner API, which is affecting the speed and efficiency of message delivery. #Impact: - Message delivery is slower than usual. - Affected messages may be delayed or failed, impacting user experience. #Root Cause: We were getting API timeouts from upstream API Meta Partner (Kaleyra from Tata Communications). The partial slowness is originating from the Partner API, which is causing delays in message transmission. #Current Status: Resolved.

Apr 27, 10:23:31 GMT+0
Investigating - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww0168m0p60zsa9lh7 2025-03-30T05:34:00.000+00:00 2025-03-30T05:34:00.000+00:00 Facing Platform Slowness Type: Incident

Affected Components: AI Builder, WhatsApp Bot, Admin Dashboard

Mar 30, 05:34:00 GMT+0
Investigating - We are currently experiencing significant slowness across multiple areas of the platform, including login, dashboard loading, and chats. Our engineering team is actively investigating the root cause and working on resolving the issue. We will provide further updates as soon as we have more information..

Mar 30, 07:49:03 GMT+0
Resolved - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww0165m0p6g9ysa2jj 2025-03-08T05:39:00.000+00:00 2025-03-08T05:39:00.000+00:00 Incident Report – Platform Slowness Type: Incident

Affected Components: Analytics, Template Management, AI Builder, WhatsApp Bot, Broadcasts, Drip Campaigns, Integrations (Shopify, Woo-commerce etc), Admin Dashboard

Mar 8, 05:39:00 GMT+0
Investigating - We have observed a performance degradation in the platform, resulting in noticeable slowness. Users may experience delays in processing requests, page loading times, or other performance-related issues. Current Status: The issue has been reported, and initial investigations are underway to identify the root cause. The engineering team is actively monitoring and analyzing system performance metrics..

Mar 8, 06:26:35 GMT+0
Resolved - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww0162m0p65mog5bdd 2025-02-05T00:20:00.000+00:00 2025-02-05T00:20:00.000+00:00 WhatsApp Cloud API (Message Delivery) experiencing degraded performance Type: Incident

Affected Components: WhatsApp Bot, Broadcasts, Drip Campaigns

Feb 5, 00:20:00 GMT+0
Investigating - We are currently experiencing a disruption in our WhatsApp services due to ongoing issues at META due to our older stack with our business partner - 360dialog. This has resulted in message delays and potential service interruptions for WhatsApp Cloud API numbers. If your stack is still not upgraded - kindly upgrade your META cloud stack to avoid this disruption. Schedule the Upgrade here : https://calendly.com/wa-upgrade-quickreply/whatsapp-upgrade.

Feb 5, 14:59:37 GMT+0
Resolved - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww015zm0p65qej8855 2025-02-04T06:44:00.000+00:00 2025-02-04T06:44:00.000+00:00 Issue Detected with Shopify Order Creation Messages – Resolution in Progress Type: Incident

Affected Components: Drip Campaigns

Feb 4, 06:44:00 GMT+0
Investigating - Our monitoring system has detected an issue with the Order Creation event from Shopify. As a result, Order Creation Messages and other related notifications are not being sent. We have identified the issue and are actively working on a resolution..

Feb 4, 13:35:35 GMT+0
Resolved - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww015vm0p6b7139dn1 2024-12-12T05:00:00.000+00:00 2024-12-12T05:00:00.000+00:00 Conversation Panel - Take Over Functionality's Degraded Performance Type: Incident

Affected Components: Admin Dashboard

Dec 12, 05:00:00 GMT+0
Investigating - Chat Takeover is Impacted and not working in a majority of cases. We are actively investigating the issue and will provide updates as soon as possible..

Dec 12, 07:59:49 GMT+0
Investigating - Resolved: Chat Takeover Issue The issue has been successfully resolved, and the system is now operating as expected. Thank you for your patience..

Dec 12, 07:34:08 GMT+0
Investigating - We have deployed a fix and are currently monitoring the system to ensure stability. Further updates will follow as we confirm resolution..

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww015sm0p6d315h0be 2024-09-13T06:51:00.000+00:00 2024-09-13T06:51:00.000+00:00 Issue with template submission Type: Incident

Affected Components: Template Management

Sep 13, 06:51:00 GMT+0
Investigating - One of our META Partner is facing issue with template submission. We are aware of an issue that is impacting Template submission. Our engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible. Error: - Application request limit reached.

Sep 16, 05:34:18 GMT+0
Resolved - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww015pm0p6gqce66qw 2024-09-09T08:45:00.000+00:00 2024-09-09T08:45:00.000+00:00 Issue with template submission Type: Incident

Affected Components: Template Management

Sep 9, 08:45:00 GMT+0
Investigating - One of our META Partner is facing issue with template submission. We are aware of an issue that is impacting Template submission. Our engineering team is currently investigating it. We do not currently have a resolution ETA but we'll update again as soon as possible..

Sep 10, 06:21:47 GMT+0
Resolved - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww015km0p67iizbsfd 2024-06-21T15:00:00.000+00:00 2024-06-21T15:00:00.000+00:00 Major Outage in Chat/ Admin Panel Type: Incident

Affected Components: Admin Dashboard

Jun 21, 15:00:00 GMT+0
Investigating - We're facing a major outage in the Chat/ Admin Panel which keeps stuck at loading. The technical team is aware of the issue and is working promptly to fix it!.

Jun 22, 04:58:27 GMT+0
Resolved - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww015nm0p63wsu7e3h 2024-06-18T15:37:00.000+00:00 2024-06-19T08:10:00.000+00:00 WhatsApp Cloud API (Message Delivery) Type: Incident

Duration: 16 hours and 33 minutes

Jun 19, 08:10:00 GMT+0
Resolved - This incident has been resolved..

Jun 18, 15:37:00 GMT+0
Investigating - One of our META business solution providers (360Dialog) has reported an incident defining a degraded performance in Message deliveries. [360Dialog - https://status.360dialog.com] We are receiving reports from customers about an issue impacting Cloud API numbers, particularly the messaging service, causing a single tick or delay in message delivery. While we have not yet identified the root cause, our engineering team is actively investigating it in collaboration with Meta's engineering team. We will provide another update as soon as additional information is available..

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdww015hm0p67ik32qmt 2024-06-05T10:20:00.000+00:00 2024-06-05T10:20:00.000+00:00 Major disruptions: WhatsApp Flows Type: Incident

Jun 5, 10:20:00 GMT+0
Investigating - META is currently experiencing major disruptions impacting the sending of WhatsApp Flow messages. This issue started at 3:28 pm IST. Click here for more info: https://metastatus.com/whatsapp-business-api.

Jun 5, 18:55:11 GMT+0
Resolved - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv015em0p64nucdmoy 2024-03-05T15:43:00.000+00:00 2024-03-05T15:43:00.000+00:00 Major disruption at Meta affecting multiple services Type: Incident

Mar 5, 15:43:00 GMT+0
Investigating - Meta is currently experiencing a major disruption impacting various WhatsApp services. You can find the details on their status page. https://metastatus.com/.

Mar 6, 05:17:48 GMT+0
Resolved - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv015bm0p6hhi17ro9 2024-02-02T07:00:00.000+00:00 2024-02-02T07:00:00.000+00:00 WhatsApp Messaging Not Working Type: Incident

Affected Components: Template Management, WhatsApp Bot, Broadcasts, Drip Campaigns

Feb 2, 07:00:00 GMT+0
Investigating - We're facing major disruptions from one of our META Business Solutions Provider's (360Dialog) end which has impacted their API modules. This has severely impacted our messaging service where both incoming and outgoing messages are impacted as well as the template services where a user will not be able to apply for templates from the QuickReply.ai dashboard. We have already escalated this matter to the 360Dialog team and waiting for an update from their end..

Feb 2, 08:16:42 GMT+0
Resolved - The issue has been resolved now as per the confirmation from 360Dialog team..

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv0156m0p68k3h8s57 2023-09-27T05:30:00.000+00:00 2023-09-27T05:30:00.000+00:00 Disruption in Wallet Management Type: Incident

Affected Components: Analytics, Template Management, AI Builder, WhatsApp Bot, Broadcasts, Drip Campaigns, Integrations (Shopify, Woo-commerce etc), Admin Dashboard

Sep 27, 05:30:00 GMT+0
Investigating - We experienced a disruption that affected wallet, recharge, and messaging services, impacting a significant number of users. Additionally, wallet balances are inaccurate and we are addressing that as well. Currently, users may encounter delays when accessing wallets, recharging accounts, or sending/receiving messages. Our team of developers is actively investigating the issue, with a focus on identifying the root cause and implementing a solution. Rest assured that we are working diligently to restore normal functionality and will provide regular updates on our progress. We apologize for any inconvenience this disruption may have caused and appreciate your patience as we resolve the issue..

Sep 27, 15:35:40 GMT+0
Resolved - The incident has been resolved.

Sep 27, 06:31:37 GMT+0
Investigating - We've applied a temporary fix, restoring wallet, recharge, and messaging services to normal. Our team continues to work on a permanent solution, and we're closely monitoring the situation to maintain system stability. Thank you for your patience and trust..

Sep 27, 05:40:36 GMT+0
Investigating - We have identified the issue and our team is working on it..

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv0153m0p64goo8947 2023-09-13T17:00:00.000+00:00 2023-09-13T17:00:00.000+00:00 Temporary downtime for WhatsApp Messeging Type: Incident

Affected Components: Analytics, Template Management, AI Builder, WhatsApp Bot, Broadcasts, Drip Campaigns, Integrations (Shopify, Woo-commerce etc), Admin Dashboard

Sep 13, 17:00:00 GMT+0
Investigating - We are facing temporary downtime for WhatsApp Messeging services. Our devs team has acknowledged the issue and working on it..

Sep 13, 17:58:48 GMT+0
Resolved - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv0150m0p60x48f1s9 2023-08-23T07:35:00.000+00:00 2023-08-23T07:35:00.000+00:00 Delay in automated drip campaign messages Type: Incident

Affected Components: Drip Campaigns

Aug 23, 07:35:00 GMT+0
Investigating - Our systems delayed processing of events as we were experiencing slower responses from upstream services. This lead to accumulation of events which further slowed down the event processing as the criteria was based on events in to events out ratio. This was built to avoid messaging failures at BSP and Meta's end. But lead to a vicious cycle of slowness. We have taken note of this and now resuming the events which are stuck for long. The events which has a sequence of messages, might see only the last intended message and the previous ones will be discarded. The campaigns which had an immediate message to be sent were not impacted. Only the messages with delays were impacted..

Aug 24, 06:30:56 GMT+0
Resolved - We have fixed it for the current events. The past events will slowly be processed..

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv014xm0p6f9k8b333 2023-08-04T03:38:00.000+00:00 2023-08-04T03:38:00.000+00:00 Major disruptions: Cloud API Type: Incident

Affected Components: Broadcasts, Drip Campaigns

Aug 4, 03:38:00 GMT+0
Investigating - META is currently experiencing major disruption impacting sending messages on WhatsApp Cloud API. This issue started on 3rd Aug 2023 at 6:30 PM PDT (Aug 4 2023 9:08 AM IST). META's engineering teams are investigating the issue. They will provide another update within 1 hour or sooner if additional information is available. --- [Latest Update] --- META's engineering teams have identified the root cause of the major disruption impacting sending messages on WhatsApp Cloud API. They are currently deploying the fix and the expected deployment time is in 6 hours and will provide another update within 4 hours or sooner if additional information is available. --- [Updates synced from - https://metastatus.com/whatsapp-business-api].

Aug 4, 07:42:39 GMT+0
Resolved - [Resolved: Cloud API - Aug 4 2023 1:06 PM] The fix for the major disruption impacting sending messages on WhatsApp Cloud API has been deployed and this issue is now mitigated as of 3rd Aug 2023 11:50 PM PDT. Thank you for your patience..

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv014um0p6bgwl7rwk 2023-06-16T03:00:00.000+00:00 2023-06-16T03:00:00.000+00:00 Temporary Slowness Type: Incident

Affected Components: WhatsApp Bot, Broadcasts, Drip Campaigns

Jun 16, 03:00:00 GMT+0
Investigating - We are investigating this issue right now..

Jun 16, 04:03:10 GMT+0
Investigating - The incident has been resolved.

]]> tag:quickreply.instatus.com,2005:Maintenance/cmmolke00016pm0p620kuax00 2023-04-25T05:00:00.000+00:00 2023-04-25T05:00:00.000+00:00 Scheduled Maintenance of one of our Partner Type: Maintenance

Duration: 1 hour

Apr 25, 05:00:00 GMT+0
Identified - 360dialog Hub Scheduled Maintenance The 360dialog Hub will undergo scheduled maintenance on Tuesday, April 25, from 7am to 8am CET. During this period, the 360dialog Hub will be temporarily unavailable, but the Messaging service will continue to work normally..

Apr 25, 05:00:00 GMT+0
Identified - The maintenance has been started.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv014qm0p69hku2nis 2023-04-21T09:15:00.000+00:00 2023-04-21T09:15:00.000+00:00 One of our Partner facing some Disruption Type: Incident

Affected Components: WhatsApp Bot, Broadcasts, Drip Campaigns

Apr 21, 09:15:00 GMT+0
Investigating - Some disruptions to Cloud API messaging, Embedded Signup flow, and other services, We are aware of an issue that is impacting some of our platform components. Specifically, this issue is affecting: Cloud API messaging Embedded Signup flow (and integrated onboarding flow) Template management Profile management WhatsApp webhooks Migrations (number porting) Our engineering team is currently investigating the issue with Meta and we'll update again as soon as possible..

Apr 22, 06:08:50 GMT+0
Resolved - The incident has been resolved.

Apr 21, 09:52:21 GMT+0
Investigating - We have identified the issue, and engineers are working on it..

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv014nm0p67dfkecyh 2023-04-11T11:03:00.000+00:00 2023-04-11T11:03:00.000+00:00 Some disruptions to WhatsApp API Type: Incident

Affected Components: Template Management, WhatsApp Bot, Drip Campaigns

Apr 11, 11:03:00 GMT+0
Investigating - One of our WhatsApp API partners (360Dialog) is facing an issue that is impacting our WhatsApp API. Their engineering team is currently investigating it and we'll update you as soon as possible. When attempting to send messages, you will get the error: 500 Internal Server Error.

Apr 11, 14:50:37 GMT+0
Resolved - The WhatsApp API was restored on April 11, 2023, at 6:08 PM and we have tested that the messages are working fine now. ✅.

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv014lm0p6fqd8hq7l 2023-03-17T08:40:00.000+00:00 2023-03-17T08:40:00.000+00:00 Admin Temporarily Down Type: Incident

Affected Components: Analytics, Template Management, AI Builder, WhatsApp Bot, Broadcasts, Drip Campaigns, Integrations (Shopify, Woo-commerce etc), Admin Dashboard

Mar 17, 08:40:00 GMT+0
Investigating - We are investigating the issue right now..

]]> tag:quickreply.instatus.com,2005:Incident/cmmolkdwv014jm0p6grwo6zmi 2023-03-17T06:25:00.000+00:00 2023-03-17T06:25:00.000+00:00 Admin Temporarily Down Type: Incident

Affected Components: Analytics, Template Management, AI Builder, WhatsApp Bot, Broadcasts, Drip Campaigns, Integrations (Shopify, Woo-commerce etc), Admin Dashboard

Mar 17, 06:25:00 GMT+0
Investigating - We are investigating the issue right now..

]]> tag:quickreply.instatus.com,2005:Maintenance/cmmolke00016nm0p6e1r38vmd 2022-10-11T04:30:00.000+00:00 2022-10-11T04:30:00.000+00:00 WhatsApp API maintenance - Gupshup Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: WhatsApp Bot

Oct 11, 04:30:00 GMT+0
Identified - One of our Credit partners from META WhatsApp API has scheduled maintenance from [Oct 11, 2022, 04:30 AM UTC | Oct 11, 2022, 10:00 AM IST] to [Oct 11, 2022, 06:00 AM UTC | Oct 11, 2022, 11:30 AM IST] The following components would be impacted - [Callback Webhook (Gupshup Bot Platform), Messaging APIs (Whatsapp Business Messaging), Wallet] There might be a message sending delay letency but the Delivery would not be affected..

]]> tag:quickreply.instatus.com,2005:Maintenance/cmmolke00016lm0p61hpkeqzo 2021-12-19T06:30:00.000+00:00 2021-12-19T06:30:00.000+00:00 Scheduled Maintenance for WhatsApp API Type: Maintenance

Duration: 30 minutes

Affected Components: WhatsApp Bot, Broadcasts, Drip Campaigns, Template Management

Dec 19, 06:30:00 GMT+0
Identified - The WhatsApp API Business Solution Provider that provides us API services has a planned maintenance activity for this Sunday that may have an impact on existing service during that period..

]]>