Quickreply Page - Whatsapp message disruption – Incident details

All systems operational

Whatsapp message disruption

Resolved
Degraded performance
Started about 4 years agoLasted about 4 hours

Affected

QuickReply.ai

Degraded performance from 6:40 AM to 10:50 AM

WhatsApp Bot

Degraded performance from 6:40 AM to 10:50 AM

Broadcasts

Degraded performance from 6:40 AM to 10:50 AM

Drip Campaigns

Degraded performance from 6:40 AM to 10:50 AM

Updates
  • Update
    UTC
    Update

    [Resolved] The issue is now resolved. At approx 8:03 am CET one of our WhatsApp API partners had an issue with their API which impacted message delivery. Their Engineering Team was alerted and immediately launched an investigation. At 10:17 am CET a solution was deployed and the messaging service was restored. By 10:46 am CET the messaging service had completely stabilized. They have rolled back to a stable API version and are taking steps internally to prevent a reoccurrence.

  • Update
    UTC
    Update

    The Facebook's API provider has fixed the issue and currently monitoring.

  • Update
    UTC
    Update

    Only a few WhatsApp Numbers are impacted. Facebook's API provider is suffering an outage and causing some messages to get failed. They have identified the issue & fixing it. https://status.360dialog.com/cl4i2nzqa9264595ohhit50qjy

  • Investigating
    UTC
    Investigating

    [Resolved] The issue is now resolved. At approx 8:03 am CET one of our WhatsApp API partners had an issue with their API which impacted message delivery. Their Engineering Team was alerted and immediately launched an investigation. At 10:17 am CET a solution was deployed and the messaging service was restored. By 10:46 am CET the messaging service had completely stabilized. They have rolled back to a stable API version and are taking steps internally to prevent a reoccurrence.