Quickreply Page - Some disruptions to WhatsApp Messaging Service – Incident details

All systems operational

Some disruptions to WhatsApp Messaging Service

Resolved
Degraded performance
Started about 4 years agoLasted about 6 hours

Affected

QuickReply.ai

Degraded performance from 1:00 PM to 6:50 PM

WhatsApp Bot

Degraded performance from 1:00 PM to 6:50 PM

Broadcasts

Degraded performance from 1:00 PM to 6:50 PM

Drip Campaigns

Degraded performance from 1:00 PM to 6:50 PM

Template Management

Degraded performance from 1:00 PM to 6:50 PM

Updates
  • Resolved
    Resolved

    Our API Partner has finally resolved the issue. This is the update from 360dialog "Dear customers, In the morning of the 17th June our infrastructure was affected by a DDos attack in 2 waves. During the first wave our system could withstand the attack but responded much slower than usually. The 2nd wave took large parts of our system unreachable until our infrastructure team was able to detect the pattern and filter the malicious traffic. Since 15:32 UTC all systems are reachable again. We apologise for the problems it created to our customers and we are already working together with the Google Cloud team to be better prepared for future DDos attacks in this dimension and even beyond. Robert Konopka CTO - 360dialog"

  • Investigating
    Investigating

    There are some issues with WhatsApp infrastructure. We are looking into the issue.