Quickreply Page - Issue with Template Manager – Incident details

All systems operational

Issue with Template Manager

Resolved
Partial outage
Started almost 4 years agoLasted about 1 hour

Affected

QuickReply.ai

Partial outage from 10:45 AM to 11:51 AM

Template Management

Partial outage from 10:45 AM to 11:51 AM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    One of our WhatsApp API partners facing issues with template management. The updates are below: We are aware of an issue that is preventing users from creating Templates. Our engineering team is currently investigating it. Please wait for new updates, which will be shared here as soon as they are available. Details: When creating a Template message, you might get the error: Invalid payload ({"error":{"message":"Error validating access token: The user has not authorized application x.","type":"OAuthException","code":190,"error_subcode":458,"fbtrace_id":"y"}})