Quickreply Page - WhatsApp Cloud API (Message Delivery) experiencing degraded performance – Incident details

All systems operational

WhatsApp Cloud API (Message Delivery) experiencing degraded performance

Resolved
Partial outage
Started over 1 year agoLasted about 15 hours

Affected

QuickReply.ai

Partial outage from 12:20 AM to 2:59 PM

WhatsApp Bot

Partial outage from 12:20 AM to 2:59 PM

Broadcasts

Partial outage from 12:20 AM to 2:59 PM

Drip Campaigns

Partial outage from 12:20 AM to 2:59 PM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are currently experiencing a disruption in our WhatsApp services due to ongoing issues at META due to our older stack with our business partner - 360dialog. This has resulted in message delays and potential service interruptions for WhatsApp Cloud API numbers. If your stack is still not upgraded - kindly upgrade your META cloud stack to avoid this disruption. Schedule the Upgrade here : https://calendly.com/wa-upgrade-quickreply/whatsapp-upgrade