Quickreply Page - Partial Slowness in Messaging Delivery – Incident details

All systems operational

Partial Slowness in Messaging Delivery

Resolved
Degraded performance
Started about 1 year agoLasted about 1 hour

Affected

QuickReply.ai

Degraded performance from 8:49 AM to 10:00 AM

WhatsApp Bot

Degraded performance from 8:49 AM to 10:00 AM

Broadcasts

Degraded performance from 8:49 AM to 10:00 AM

Drip Campaigns

Degraded performance from 8:49 AM to 10:00 AM

AI Builder

Degraded performance from 8:49 AM to 10:00 AM

Updates
  • Update
    Update

    The incident has been resolved

  • Investigating
    Investigating

    We are experiencing partial slowness in message deliverability on the platform. This is due to an issue with the Partner API, which is affecting the speed and efficiency of message delivery. #Impact: - Message delivery is slower than usual. - Affected messages may be delayed or failed, impacting user experience. #Root Cause: We were getting API timeouts from upstream API Meta Partner (Kaleyra from Tata Communications). The partial slowness is originating from the Partner API, which is causing delays in message transmission. #Current Status: Resolved