We wanted to inform you about a recent service disruption that may have impacted your WhatsApp messaging operations.
----------------- What Happened: -----------------
Due to an unexpected removal of our application from Meta’s platform, we are currently experiencing issues with:
- Message Status Reports
– delivery and read receipts may not be tracked properly.
- Incoming Messages
– responses from customers may not be received as expected.
- Template Messages
– automated template-based messages are currently not being delivered.
-------------------- Why This Occurred: --------------------
This issue originated due to some platform-side change at Meta. Our app was removed without prior notice, which has disrupted the services we rely on for message tracking, automation, and incoming responses. On contacting Meta's support, they immediately restored the app. But it led to all access tokens becoming invalid and caused disruption to messaging. We are still in talks with Meta on what caused the removal.
-------------------- What We're Doing: --------------------
- We have restored the app, but now every WABA needs to be reactivated again to refresh the access tokens.
- For the clients where we have Meta Business Manager access, we are refreshing tokens on our end.
-------------------- What You Can Do: --------------------
For those clients where we do not have the access, please reconnect your WhatsApp Business Account or reach out to us at help@quickreply.ai and we’ll guide you through the recovery process. We sincerely apologize for the inconvenience and appreciate your patience and understanding. We’ll keep you posted with updates as we resolve the issue. Warm regards, Team QuickReply.ai
