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We experienced a disruption that affected wallet, recharge, and messaging services, impacting a significant number of users. Additionally, wallet balances are inaccurate and we are addressing that as well. Currently, users may encounter delays when accessing wallets, recharging accounts, or sending/receiving messages. Our team of developers is actively investigating the issue, with a focus on identifying the root cause and implementing a solution. Rest assured that we are working diligently to restore normal functionality and will provide regular updates on our progress. We apologize for any inconvenience this disruption may have caused and appreciate your patience as we resolve the issue.

We are facing temporary downtime for WhatsApp Messeging services. Our devs team has acknowledged the issue and working on it.

Our systems delayed processing of events as we were experiencing slower responses from upstream services. This lead to accumulation of events which further slowed down the event processing as the criteria was based on events in to events out ratio. This was built to avoid messaging failures at BSP and Meta's end. But lead to a vicious cycle of slowness. We have taken note of this and now resuming the events which are stuck for long. The events which has a sequence of messages, might see only the last intended message and the previous ones will be discarded. The campaigns which had an immediate message to be sent were not impacted. Only the messages with delays were impacted.

META is currently experiencing major disruption impacting sending messages on WhatsApp Cloud API. This issue started on 3rd Aug 2023 at 6:30 PM PDT (Aug 4 2023 9:08 AM IST). META's engineering teams are investigating the issue. They will provide another update within 1 hour or sooner if additional information is available. --- [Latest Update] --- META's engineering teams have identified the root cause of the major disruption impacting sending messages on WhatsApp Cloud API. They are currently deploying the fix and the expected deployment time is in 6 hours and will provide another update within 4 hours or sooner if additional information is available. --- [Updates synced from - https://metastatus.com/whatsapp-business-api]