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May 2022 · 99.87%Jun · 100.0%Jul · 100.0%

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Broadcasts - Operational

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May 2022 · 99.98%Jun · 100.0%Jul · 100.0%

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AI Builder - Operational

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Template Management - Operational

97% - uptime
May 2022 · 96.94%Jun · 97.47%Jul · 97.81%

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Analytics - Operational

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Integrations (Shopify, Woo-commerce etc) - Operational

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Notice history

View current status

Jul 2022

No notices reported this month

Jun 2022

Some disruptions to template manager / template API
ResolvedPartial outage115 hours 7 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are receiving reports that Users are receiving error responses when trying to create Media Templates. ``` \"message\":\"HSM Template creation failed\", \"type\":\"OAuthException\", \"code\":200002, \"errordata\":\"UserKarmaFilter \", \"errorsubcode\":2388109, \"istransient\":false, \"errorusertitle\":\"Message Cannot Be Submitted\", \"erroruser_msg\":\"This message template cannot be created.\", ``` This error response is coming directly from Meta servers. We have an open case with Meta Direct Support. We are waiting for their feedback about the issue.

Some disruptions to WhatsApp Messaging Service
ResolvedDegraded performance5 hours 50 minutes
  • Resolved
    UTC
    Resolved

    Our API Partner has finally resolved the issue. This is the update from 360dialog "Dear customers, In the morning of the 17th June our infrastructure was affected by a DDos attack in 2 waves. During the first wave our system could withstand the attack but responded much slower than usually. The 2nd wave took large parts of our system unreachable until our infrastructure team was able to detect the pattern and filter the malicious traffic. Since 15:32 UTC all systems are reachable again. We apologise for the problems it created to our customers and we are already working together with the Google Cloud team to be better prepared for future DDos attacks in this dimension and even beyond. Robert Konopka CTO - 360dialog"

  • Investigating
    UTC
    Investigating

    There are some issues with WhatsApp infrastructure. We are looking into the issue.

Whatsapp message disruption
ResolvedDegraded performance4 hours 10 minutes
  • Update
    UTC
    Update

    [Resolved] The issue is now resolved. At approx 8:03 am CET one of our WhatsApp API partners had an issue with their API which impacted message delivery. Their Engineering Team was alerted and immediately launched an investigation. At 10:17 am CET a solution was deployed and the messaging service was restored. By 10:46 am CET the messaging service had completely stabilized. They have rolled back to a stable API version and are taking steps internally to prevent a reoccurrence.

  • Update
    UTC
    Update

    The Facebook's API provider has fixed the issue and currently monitoring.

  • Update
    UTC
    Update

    Only a few WhatsApp Numbers are impacted. Facebook's API provider is suffering an outage and causing some messages to get failed. They have identified the issue & fixing it. https://status.360dialog.com/cl4i2nzqa9264595ohhit50qjy

  • Investigating
    UTC
    Investigating

    [Resolved] The issue is now resolved. At approx 8:03 am CET one of our WhatsApp API partners had an issue with their API which impacted message delivery. Their Engineering Team was alerted and immediately launched an investigation. At 10:17 am CET a solution was deployed and the messaging service was restored. By 10:46 am CET the messaging service had completely stabilized. They have rolled back to a stable API version and are taking steps internally to prevent a reoccurrence.

May 2022

WhatsApp API partner Scheduled Maintenance
ResolvedPartial outage2 hours 49 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    One of our WhatsApp Business API Solution Provider has a Scheduled maintenance planned for 29th May 10:00 AM to 11:00 AM IST This might effect the delivery if messages. Kindly subscribe to this page by clicking on the "Subscribe" button on top & putting in your email address to get timely notifications on such issues.

Issue with Template Creation
ResolvedPartial outage75 hours 39 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Update
    UTC
    Update

    Our Meta's Business Solution Provider have applied some temporary changes in how they interact with Meta's infrastructure to provide an interim solution to template creation issue. New templates can now be submitted. A complete fix is expected soon.

  • Investigating
    UTC
    Investigating

    Our Meta's Business Solution Partner is having an ongoing issue with the Template Creation Process. Their engineering team is working with Meta's engineer to investigate and fix the issue. Until the issue is fixed, some of the accounts might not be able to apply for new templates. We'll update you as soon as we get a response from Meta. Kindly subscribe to this page by clicking on the "Subscribe" button on top & putting in your email address to get timely notifications on such issues.

Multiple Services Down
ResolvedPartial outage13 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are investigating this issue right now.

Temporary Downtime
ResolvedPartial outage10 minutes
  • Resolved
    UTC
    Resolved

    The incident has been resolved

  • Investigating
    UTC
    Investigating

    We are investigating this issue right now.

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